Where Have You Been All My Life?

The title of this blog article sounds very much like the middle part of a romantic novel  however, we are often  surprised at how delighted customers are to find us and to this end I thought I’d explore the reasons why and have come up with a few answers after speaking to some of them.

Many of our customers have been with us for a very long time, it is testament to both the quality of our products and the level of service that we provide that has kept our customer base very loyal.  Our customers also know that we are both fair with them in our pricing and that we always deliver the right product for their needs, nothing more and nothing less.

We’ve been around for over 109 years and the chances are if you have a badge at home then it is highly likely to be one of ours.   You may be interested to know that If you have one of the original Robinsons Jam Golly badges then you’re the proud owner of part of our history, as we were the main manufactures of the badges in the 1970s and 80s.  We’ve been quietly in the background supplying a wide variety of customers from retailers to museums and even agencies who come to us to supply them with items that they then confidently sell on to their customers.

Although we use a blend of state of the art technology and traditional manufacturing techniques we adopt a very traditional approach towards dealing with our customers and that is what makes our customers who’ve only just found us wish that they had sooner.  Rather than just an exchange of emails we love face to face meetings and discussing things over the phone.  We find that this more traditional approach is far quicker and effective in helping us to understand our customers’ needs and ultimately in delivering the best and most appropriate product to them.  We are here to help and our customers recognise and appreciate this, that’s why once a new customer has found us they keep coming back.

Badge Studio customers love that we also manufacture in the UK as well as importing.  This gives them an additional degree of confidence in us that we are the experts when it comes to producing badges .  What’s more, if a customer needs something within a matter of days we can produce it for them in house, using our own UK manufacturing facilities.

With the advent of the internet and modern communications technology it has made it very easy for people to set up as badge suppliers from their home office without having either the staff or the infrastructure in place to properly support or deliver the grand promises and statements made on their websites. Whenever I consider purchasing anything for our business I always check on google street view to see where I’m actually buying from to help me make a more informed buying decision.  Our customers are often reassured by the fact that they can see we have been around for so long and that we operate from a real factory with all the necessary infrastructure.

We always go the extra mile.  Whether it be speaking to us out of hours, delivering something quickly or organising complex packaging or shipping arrangements we are only too happy to help. By also taking the time to understand our customers needs, we also make sure that we deliver the right product to meet their requirements and are happy to discuss the pros and cons of each. this honest and open approach seems to be appreciated by everyone that deals with us.

If you’d like to find out more about our products and unique and friendly approach to doing business please visit our website or better still we’d love to actually speak to you to discuss your requirements and develop your ideas.

Let Us Help You!

With over a 109 years’ experience in badge manufacturing our friendly team are here to help advise you on the right product for your needs and budget- let’s make something great together!

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